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Log Book Servicing

Log Book Servicing | Dealer or Independent Workshop

A common misunderstanding by consumers is that they must take their vehicle to the dealer for log book servicing to maintain warranty. The answer here is that this is not the case. You will not void your standard warranty by having your vehicles log book service completed by an independent and qualified mechanical workshop.

Independent workshops provide one on one service and will ensure that your logbook service meets and exceeds requirements to maintain your warranty.

If a consumer has been advised they will void their new car warranty by having servicing conducted elsewhere, this is blatant misleading and incorrect information. The consumer always has a choice and to dictate anything that contradicts this works in direct competition to the Competition and Consumer Act 2010.

The Australian Competition and Consumer Commission (ACCC) says, ‘a manufacturer’s warranty is a promise to the consumer that the vehicle will be free from defects for a certain period of time’. While a manufacturer can have certain requirements in its warranty terms such as ensuring any servicing is carried out by qualified staff, according to the manufacturer’s specification, and that appropriate quality parts are used where required, it can’t require you to service your vehicle through an authorised dealer to keep your warranty intact.

Provided you service the vehicle in accordance with any such requirements, the warranty will remain valid. If the manufacturer’s warranty states that the vehicle can only be serviced by an authorised dealer, this needs to be reported to the ACCC as it raises concerns under the Competition and Consumer Act.

Independent workshops often go the extra mile with your vehicle and perform action items above and beyond the vehicle manufacturers recommendations. Tasks such as cooling system pressure testing, spare tyre checks, replacing low value items such as windscreen wipers and in general assessing your vehicle holistically for safety and reliability, ensures you can rest assured knowing you’re in good hands.

Basic oil and filter changes including safety checks start at $149.

With one on one service you can trust, quality and affordable workmanship, online booking options, free pick up and drop off as well as text message service reminders sent by Johnson’s 4WD Repair Shop, the maintenance of your vehicle is made easy and hassle free.